AI-powered Contact Centers, built on Salesforce

Expert consulting, solution design, and implementation to elevate your service

Our Solutions

CRM & CCaaS

Leading solutions and services to create seamless experiences across the customer journey

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Data 360

Use insights from the business to take action and transform your operation

AI & Analytics

Embrace AI so teams will become more efficient while empowering customers to achieve more

We collaborate with leading technology provider to deliver customized solutions that tackle complex challenges, always keeping customer success at the heart of everything we do.

One Connected Customer Experience

CRM & CCaaS, a Unified Data foundation, and AI & Analytics are strongest when they work as one. That's where Latitude CX operates: at the center, connecting all three.

Lets Build

The full stack behind better CX

We build on Data 360 and Salesforce CRM, power it with Agentforce AI, and deliver it across every channel your customers and agents use, with consulting and professional services at every layer.

The best way to predict the future is to create it

Peter Drucker

Advise. Build. Run. Evolve

From first strategy session to AI that keeps getting better, Latitude.CX advises, builds, runs, and evolves your Salesforce and contact center environment, so every customer interaction drives results.

Experts in Agentforce Voice & Agentforce Contact Center

At Latitude, we specialize in technology consulting, designing and implementing integrated CRM and CCaaS solutions to elevate your service, and empower you to build lasting, trusted relationships. We partner with leading technology providers such as Salesforce, to deliver integrated customer experience solutions that drive your business success and growth.

What we do

Simple. Fast. Integrated! Maximize the value of your Salesforce & Genesys investments.

Our Services

We bring together the best of both worlds—Salesforce, the #1 CRM, and Genesys, the leader in Contact Center solutions, to deliver customer experiences that stand out. Our unique dual-platform expertise sets us apart, enabling seamless integration, faster deployments, and smarter solutions. By speaking the language of both platforms, we help your business unlock value faster, streamline operations, and elevate every customer interaction.