CX Factor
Welcome to CX Factor, Your front-row seat to the future of customer experience!
Explore CX Factor videos and see how Salesforce and Genesys deliver real-world impact showcasing real-world scenarios where these platforms work seamlessly together—brought to life through the power of Latitude CX.
Agent in Action
What does it take to empower agents at every step of the customer journey? In this episode, we follow one agent’s real-time experience—powered by Salesforce and Genesys, and brought to life by Latitude CX.
From first contact to final resolution, see how unified platforms and smart orchestration transform the agent’s day:
Embedded Genesys Cloud tools inside Salesforce
Seamless channel switching with full customer context
AI-driven support for faster, more personalized service
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