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Account Manager (Account Executive)

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• Full Time

• US based

• Remote

Description

We are seeking an experienced Account Executive with a proven track record delivering Salesforce and/or Genesys Cloud solutions to Contact Center projects. You’ll own a book of prospects and businesses and will be responsible for building and maintaining long term relationships with these customers. This is a sales role ideal for top-performing sales professionals who are passionate about customer success!

This is a quota-carrying role responsible for managing the entire sales cycle — from prospecting and discovery to closing and long-term customer success. Strong prospecting, negotiation, and closing skills across complex sales cycles are required.

This position requires strong collaboration across different teams, and partners in order to support customer requirements and project needs.

Skills and Qualifications

• Demonstrated Success of quota carrying, technology solution-based direct sales experience.

• Proven track record of experience with Field Service or Service Engagement software.

• Account Planning Strategies: Create account plans to retain and grow ACV (Actual Contract Value) with existing accounts with a focus on upsell, and cross-sell.

• Research and Discovery: Uncover customers’ current processes, business objectives, and strategic goals based on customer discovery, use cases, and value hypotheses.

• Solutioning: Identifies compelling value propositions that address customer needs by demonstrating an understanding of technology solutions.

• Customer Communication: Interacting with customers in a clear, concise, and timely manner using a variety of communication methods (writing, speech, presentation) and tools (whiteboarding, Slack, Google Slides, Zoom).

• Resource Application: Continuously runs toward results using the full capabilities of available resources and tools.

• Team Selling: Aligns with the full capacities of the account team and partners to support the deal and customer success.